Delete Your Account & Data

Field Agent Mobile Applications | Last updated: July 24, 2026

This page explains how a recovery agent can request deletion of their CRMRS Recovery Software account and associated personal data. It applies to all agency-branded builds of the CRMRS field-agent app issued by authorised partner agencies, published by CRMRS Recovery Software, a product of LOOPWAR.

The App is a closed business-to-business tool. Each agent account is issued and administered by the partner agency that authorised it. You can request deletion in either of the two ways below.

Option 1: Ask your partner agency (fastest)

Contact the head office / admin of the agency that issued your account.
Ask them to delete your agent account from the CRMRS desktop manager.
The admin removes your account, which permanently deletes your profile and associated personal data from that agency's records.

Option 2: Email us directly

Send a deletion request to team@crmrecoverysoftware.com from your registered contact, including:

Your full name
Your registered mobile number
The agency name shown in your app
The subject line: "Account Deletion Request"

We verify the request with your partner agency and complete the deletion within 30 days, then confirm by email or SMS.

What data is deleted

Data	What happens
Full name, mobile number, address	Permanently deleted
Profile photograph	Permanently deleted
KYC documents (Aadhaar, PAN)	Deleted, subject to the legal retention period below
Device identifier / device binding	Permanently deleted
Bank account details (if provided)	Permanently deleted
Location history tied to your account	Permanently deleted

What may be retained, and for how long

Certain records are kept for a limited time to meet legal, tax, and audit obligations of the partner agency, after which they are permanently deleted or anonymised:

KYC documents and transaction/recovery logs: retained for up to 36 months after account closure, as required under applicable Indian recordkeeping norms (Information Technology Act 2000 and rules, RBI/MCA norms applicable to the agency).
After this period the data is permanently deleted or irreversibly anonymised.

Note: Deleting your account removes your access to the App. Records that legally belong to the partner agency as the data controller (for example, completed recovery records) may be retained by that agency independently of your personal profile, in line with the CRMRS Privacy Policy.

Contact

LOOPWAR, CRMRS Privacy Office
Address: Besarda, Jhunjhunu, Rajasthan, India
GSTIN: 08SNFPS6462C1ZD
Email: team@crmrecoverysoftware.com
Website: https://crmrecoverysoftware.com